Frequently asked questions

I can's see my Elluminate Live or Recorded sessions inside Blackboard (will open a short recording)

I am getting "Time to launch session or recording has expired" error

My Personal Firewall/Router is preventing my Elluminate Session from opening
When using Elluminate Live!, you may need to configure or confirm settings in your Personal Firewall to allow Elluminate Live! traffic through. The Elluminate Live! Knowledge Base can help you configure Norton Personal Firewall (Norton Internet Security), McAfee Firewall andZone Alarm (Zone Alarm Pro).

I am having problems getting my microphone working

Staff Only - When I access my Elluminate session in Blackboard, I do not have moderator status

I get the error "Java Web Start - Download Error - Unable to Launch Elluminate Live!"

How do I load a PowerPoint Presentation to the Whiteboard (will open a short Elluminate recording)