Support services
Southern Cross University prides itself on providing international students with a very high level of support. International students at our Lismore, Coffs Harbour, Tweed Heads and Gold Coast campuses are provided with a range of specialist services, which include:
International student learning assistance
International students have access to academic and learning support through the Academic Skills and Development Unit to assist with academic writing skills, study techniques, understanding the study culture at SCU and exam preparation.
Academic Skills and Development
Library services
The Library provides an extensive range of resources and services including:
- books, journals, databases and full-text electronic journals,
- electronic books,
- inter-library loans and document supply,
- and professional staff to assist students to become independent learners.
Libraries are located at Lismore, Coffs Harbour, and Gold Coast Beachside campuses and can be accessed electronically. A shuttle bus connects the three Gold Coast locations to facilitate library usage.
SCU Connect
SCU Connect enables students to become part of Southern Cross University's online community as soon as possible by providing them with all the relevant information to connect in one place. Southern Cross University students are provided with access to a range of internet and computing services both on and off campus,including:
- My Enrolment
- MySCU (your University online)
- Library catalogues and electronic resources
- a personal SCU webmail address
- on-campus computing labs
Schools for dependents of international students
School attendance is compulsory for all children in Australia aged between six and 15 years of age and international students will need to provisionally enrol their children in a school before leaving their home country.
Schools for dependents of international students
UniLife
The UniLife office bring together all the essential services students need and works closely with the various student associations to build a vibrant campus community adding to the student experience. UniLife
Counselling services
Our free counselling service offers caring and confidential assistance to all members of the SCU community regarding their personal or academic life.
Careers and employment
The careers and employment service provides helpful vocational counselling for students. The Careers Advisor at the Lismore campus can help with course and career choices, counselling, library and resources and casual employment. Casual work and graduate employment is advertised on CareerHub, an online job board accessed through MySCU.
Careers and Employment Service
Chaplaincy and Multifaith Service
The Chaplaincy and Multifaith Service is ecumenical and multi-faith in nature and maintains strong links with the major denominational churches and faiths in the region.
Chaplaincy and Multifaith Service
Healthcare services
Our healthcare services can connect you with a fully accredited medical practice offering a range of general practitioner services at the Lismore campus. A limited service is also offered at the Coffs Harbour campus.
Disability support
Disability support offers a number of services and aids to assist with the special needs of students who have disabilities or chronic health problems. Any prospective student who thinks they may have such a need or have concerns regarding their mobility, accommodation, library usage, exams or note-taking, or would like to discuss any aspect of life on campus, should contact the Disability Officer at each campus.
Childcare facilities
Childcare facilities are available on campus at Lismore from 8am to 6pm, Monday to Friday. Places are limited at the Lismore campus facility however Lismore is also well served with other modern long day care centres, preschools and family day care centres. Students at the Coffs Harbour and Tweed Gold Coast campuses also have access to numerous childcare centres in the district.
Complaints and dispute resolution
The University has a commitment to seeking feedback from students and staff, and acknowledges the right of students, staff or members of the public to complain if they are dissatisfied. The University has established a Complaints Management Framework, to provide for the timely and fair resolution to complaints. The Framework will help you to decide how to proceed with your complaint or concern. There is no charge for this service.
Updated: 12 March 2012