The Administrative Systems team manages a portfolio of business critical administrative applications on behalf of the University.
Effectively, the Administrative Systems team manage all the requirements between the users of the systems and the TS Infrastructure Teams. The team members work closely with their SCU clients and routinely 'hot desk' in their business areas on some days of the week to improve communication and responsiveness. The emphasis is on customer support and the assisting the users in getting the best outcome from their IT systems.
The team consists of systems managers and business analysts specialising in their nominated applications but developing cross skilling across the portfolio. They will provide business analysis, systems expertise, advice and operational support to clients for Corporate Services applications and other related systems.
In addition, the technical support team manage the system environments and upgrades to the applications. They work closely with the Technology Services (TS) Infrastructure teams to keep the systems up and running efficiently.
Finally, the database administrator's (DBA's) maintain and tune our Oracle and MS SQL databases which support our applications.
The portfolio includes Finance Systems, Human Resources (HR), Student Systems, Customer Relationship Management (CRM), Research Systems (IRMA) and the SCU web environment. The team also provides assistance with other vendor supported applications, for example the placements system (Sonia).
Updated: 15 September 2012