Overview

Technical support for staff and post graduate computing equipment is available between 9am - 5pm Monday to Friday.

Note: Support is limited to SCU owned assets only.

If possible the Client Technology Support team will try and resolve problems remotely using specialist software before making a site visit.

Service description

Installation of new computers along with standard software configuration, printer installations and network connectivity.

Problem diagnosis and resolution of standard hardware, OS (Operating System), network and standard application software faults.

Recommendation of repairs needed by repair agents.

Reconfiguration of network connectivity for relocated computer equipment. (excluding physical relocation of equipment)

Provision of general advice and guidance for standard computing equipment acquisition and replacement.

Information about computer support at Coffs Harbour campus

First point of contact

Lismore Campus
servicedesk@scu.edu.au
02 6620 3698
study.scu.edu.au/it/servicedesk

Gold Coast-Tweed Heads Campus
02 6620 3698
servicedesk@scu.edu.au

Coffs Harbour Campus
02 6659 3080
chec.helpdesk@scu.edu.au

Computer purchase assistance

Information about purchasing a computer (all campuses)

Updated: 09 November 2011