Overview

The Administrative Systems Group provides a range of services related to business systems and processes at SCU. These applications include:

• Student One, My Enrolment, e-Academic
• Finance One, E-Trans, Payroll
• Management Information System (MIS)

Support services for these applications take in product evaluation and selection, configuration, testing, implementation, training, problem resolution, upgrades and vendor liaison.

Service description

Configuration of applications for SCU use;

Management of application vendor relationships and maintenance and support contracts.

Installation of vendor patches and new releases;

Coordination of application development;

System enhancements, integration and sub-system development.

Security of application data.

First point of contact

servicedesk@scu.edu.au
study.scu.edu.au/it/servicedesk

Training and support

• Training calendar
• Training manuals for etrans and Student One
• Frequently Asked Questions about Administrative Systems

Service availability

8am to 5pm Monday to Friday.

Maintenance outages

Scheduled outside of business hours (ie: 8.00am - 5.00pm) where possible.

Updated: 22 December 2011