Student appointments

two student with laptop

Learning Adviser appointments

The Student Learning Zone offers a range of options for students seeking individual or small-group advice. Learning Adviser appointments of up to 30 minutes are available via telephone, Zoom and in person from Monday to Friday.

Appointments with Learning Advisers are booked via CareerHub. To access CareerHub and search available appointments click on the Make an appointment button below and log in using your MySCU login details. On the CareerHub home page, select "Appointments" to choose your topic and consultant.

For best appointment search outcomes:

  • Leave the consultant drop down list as 'Any', unless you are seeking a numeracy appointment - if so please choose Suzanne Rienks
  • Leave the campus drop down list as 'Any' unless you are wanting a face to face appointment at the Gold Coast or Coffs Harbour. 

Please note: Learning Adviser appointments operate in Australian Eastern Standard time (AEST). If you live outside this time zone, you can check the appointment time with your local time using this Time Difference Calculator.

If you have booked an in-person appointment and not feeling well at the time of the appointment, please change the booking to either telephone or Zoom.

If you are unable to find an appointment, please fill out this form to join the waiting list.

The more information you provide ahead of your appointment, the more effective and productive your consultation will be.

When making an appointment with a Learning Adviser, please ensure you attach the following:

  • Your work (if this is a re-submission assessment, attach your marked paper with the feedback provided);
  • The marking rubric and assessment instruction/question (please do not attach your UIG).

If registered with Access and Inclusion, also include:

  • Your Learning Access Plan (LAP).

Also, don't forget to use Grammarly and Turnitin to check your assessments before attending your appointment.

Important: Due to the demand for a Learning Adviser appointments, students can access an appointment once every 7 days. If you are absent for your appointment or cancel your appointment within 2hrs of meeting with a Learning Adviser, you will be recorded as absent, which prevents you from making another booking with any Learning Adviser for another 7 days.

Before deciding whether to make an appointment with a Learning Adviser, we recommend that it is best to speak to your Unit Assessor/Tutor or try some of our other options, such as our Quick Guides as a first resort.

The videos below explain how to make an appointment with a Learning Adviser, how to cancel your appointment and how to add documents to your Learning Adviser appointment via CareerHub.

(Please note: At the time these videos were made, Learning Advisers were referred to as 'Learning Coaches'.)

video slide

In this clip I will show you how to book an appointment with a learning coach. There are a few different ways of accessing the learning coach booking system however this time around we're going to go via the University home page.

If you would like to book at via your blackboard site just look for the words learning help at the very top right hand side of your screen and follow the links from there. So from this page we're going to click on to current students scroll down to the learning zone section and click on to student appointments choose make an appointment assignment review and that will actually take you to this page first where you will need to log in as a current student using your student login details.

That will then log you into the career hub system where you will choose to view the booking as a current student.

From here click on appointments and this will take you to a number of different appointment bookings so make sure that you just stick with the learning coach ones, if it's a learning coach that you're after.

There are a few different appointment options here so choose the one that suits you.

Best if you're not really sure which suits you best just go for assignment appointment that's fine if you'd like you can choose a particular consultant if it's somebody that you've worked with before but if not just choose the campus that you would prefer.

I'm going to show you how to book an appointment for a student studying online so we're going to just stick with any campus and choose an assignment appointment a calendar will then come up showing you all of the appointments that are available across all campuses available to any student studying online so simply choose the day that works for you and all of the time and learning coaches available will come up, Just choose in this case the time that best suits you,

I'm going to choose p.m. from here you have the option to upload any work that you would like the learning coach to discuss with you so if you have a piece of writing that you would like to show the learning coach please upload that here and always remember to also upload your assessment task instructions and marking rubric to allow us to best support you once you've done that simply click on book now and your appointment will be made you will be able to then save that booking and you should be sent a reminder via email.

How to book a Learning Adviser appointment

video slide

In this video I will show you how to cancel your appointment with a Learning Coach.

Remember it’s important, if you need to cancel an appointment, please do so, at least 2 hours in advance – this gives other students the chance to book in. 

In MySCU click on the learning Zone Icon in the top right corner,

Go to Student appointments and then, click again on the make an appointment / ask a question

This link takes you to the CareerHub login page – the Student learning Zone uses the appointment booking system in CareerHub.  Login with your student ID.

Click on Appointments,

On this page you will see a heading, My Upcoming appointments, click on this.

Your appointments appear on this page.  Click on the appointment you would like to cancel

Click on the red box - cancel booking and then click okay because you’re verifying that you want to cancel this appointment.

A message will then appear confirming booking has been cancelled.

And you will also then receive an email notification of this cancelled appointment.

Please remember it’s really important to cancel your appointment at least two hours in advance.

If this is not possible, email the Learning Zone: [email protected] or telephone:

 02 6626 9262.

If you are unable to attend your appointment and do not cancel, you will be marked absent and will not be able to book another appointment for 7 days.

The Southern Cross University Learning Zone is an award-winning service here to help you and support you through your studies.

How to cancel a Learning Adviser appointment

video slide

Adding documents to a learning coach appointment even after the booking has been made is a really simple process.

From your career hub account, click onto appointments, go down to click onto my upcoming appointments, find the appointment you are wishing to add your documents to and then scroll down here to where it says upload.

That will take you to your computer files.

Choose what it is that you are wanting to attach and then be sure to click on save booking to make sure that that attachment goes with your appointment booking.

How to add documents to your Learning Adviser appointment

Are you a student needing help?

Security and support services

1800 SC HELP / 1800 72 4357