Commonwealth Games FAQs

Kareena Barraclough and Ojay Moka volunteers at the 2018 Commonwealth Games

Southern Cross University students Kareena Barraclough and Ojay Moka are among thousands of locals volunteering at the Commonwealth Games

Gold Coast is proud to host Australia’s largest sporting event of the decade.

From April 4 – 16 the Commonwealth Games will be held at numerous locations across the Gold Coast, with events also taking place in Brisbane, Townsville and Cairns.

Find information on all the locations here: www.gc2018.com/sports/venues

Beach Volleyball will be the closest event to Southern Cross University Gold Coast, held at Coolangatta Beachfront, 2km south of our campus.

Locals across the Gold Coast are being asked to allow plenty of time for travel, queueing at transport hubs and security checks.

We have compiled this information for Southern Cross University students, staff and community, answering frequently asked questions about how the Commonwealth Games might change what we do here at the Gold Coast campus.

Southern Cross University-specific FAQs

Q:  What are Southern Cross University Library hours during Easter and Commonwealth Games?  How many staff will be available?

A:  The Library will be closed as usual during the public holidays of Easter (March 30 – April 2) and will reopen 10am to 4pm on Tuesday April 3 through to Friday April 13 (Weeks 5 and 6). There will be four library staff members on duty throughout this period. The Library will also be closed on the weekend of April 7 and 8.

Normal operating hours will resume on Monday April 16.


Q:  Is the Shared Services Hub open?

A:  The Hub will be closed on the Easter public holidays (March 30 – April 2) and open 10am to 4pm through Week 5 (April 2-6).

Normal operating hours will resume on Monday April 16.


Q:  Will Academic Skills be operating as per usual?

A:  Academic Skills is planning to continue Gold Coast support for students during the Comm Games via phone and online with ‘Ask a Question’ email assignment reviews as well as Skype, Collaborate and Zoom consultations.

Face-to-face consultations can still be booked at all campuses during the Commonwealth Games period, however these bookings will take place over the phone or online for any Gold Coast appointments. Lismore and Coffs Harbour will continue as normal.


Q:  Will there still be parking available for students and staff?

A:  The campus will have a significant reduction in parking spaces during the Commonwealth Games. Friday 30 March - Sunday 15 April: Car parks F, H and E will be closed to students and staff.
See map (Gold Coast campus parking 2018 Commonwealth Games).

7, 8, 10 and 14 April: 200 spaces in car park C will be used by the Commonwealth Games Corporation for their staff parking. Please follow signage to spaces allocated for students and staff on these days.


Q:  Will the footpath/beach entrance be open?

A:  This gate will be accessible with a valid staff or student card.


Q:  Will there be any food available on campus?

A:  All food outlets on campus will be closed. Vending machines will be fully stocked but for anything more substantial it is recommended to walk to Airport Central or use the new pathway to the shops close-by at Kirra.


Q:  What are The Green Room (Café) opening times over Easter and Comm Games?

A:  The Green Room will close at normal time on Thursday March 29 (6pm QLD time) and reopen on Monday April 16 at 8am.


Q:  Will there still be access to the campus to complete assignments and study?

A:  Yes.  There will be access with a valid student or staff card.


Q:  Will there be normal computer lab access during the games and Easter?

A:  Yes.  There will be normal access with a valid student or staff card.


Q:  Will Technology Services support still be available?

A:  Support will be available from 8am – 5pm weekdays by calling the Service Desk on 02 6620 3698 or 1800 111 890

All spare laptops have been booked out - apologies but there are no further spares.


Q:  Can I attend a Gold Coast scheduled lab class in Lismore or Coffs Harbour?

A:  No. Student numbers are pre-booked and filled for all lab classes in Lismore or Coffs Harbour, so there will be no room for Gold Coast students.  However, it will be ok to attend lectures at Lismore or Coffs Harbour campus if you are in the area.


Q:  Will students be required back to class on Monday April 16, even though the airport will still have higher than usual traffic?

A:  Yes.  Full class schedule resumes on Monday April 16.  University advice is to carpool or walk if within distance.


Q:  Will the Southern Cross University Health Clinic be open during Comm Games and Easter? Will counselling and crisis line services remain operational?

A:  The Health Clinic will be closed for the duration of Easter and the Commonwealth Games, from Friday March 30 – Sunday April 15 inclusive.

The after-hours crisis line will remain operational during Easter public holidays and during the Commonwealth Games.

Counselling support will be available through the Lismore or Coffs Harbour campuses over the Games period.

Phone, skype and email counselling consultations are available to all Southern Cross University students, including online students and Gold Coast students who need to access the service through the Lismore and Coffs Harbour campuses during Commonwealth Games.

Phone and skype counselling consultations can be accessed here.


Q:  When are Gold Coast mid-session exams being held?

A:  Gold Coast mid-session exams will be held in Week 7 from April 20.


Q:  When are Lismore and Coffs Harbour mid-session exams being held?

A:  From Monday April 9 to Thursday April 12.


Q:  Who should I call in the event of an emergency?

A:  In the case of emergency call Triple Zero (000) for Police, Fire and Emergency/Rescue.

  • For campus security, freecall from any campus phone is 1800 004 357. Security staff are onsite and available 24/7.
  • Gold Coast campus security: 02 6620 3628 or use the emergency phones adjacent to the lifts on each floor.
  • Lismore campus security: 02 6620 3628 or emergency number is 02 6620 3333.

There are emergency phones in every block at the Lismore campus.

  • Coffs Harbour campus security: 02 6659 3091
  • Other 24hr emergency phone numbers include:
  • Lifeline: 13 11 14
  • Suicide Call Back Service: 1300 659 467
  • Mental Health Information Line: 1300 729 686 (QLD)
  • Mental Health Access Line: 1800 011 511 (NSW)
  • Domestic Violence Line: 1800 811 811 or if in Sydney area 1800 656 463
  • Kids’ Help Line: 1800 551 800

Commonwealth Games-specific FAQs

Q:  Where are events being held?

A:  Events are being held from Cairns to Coolangatta at 17 venues across Queensland.  Most of the venues are situated between Nerang and Broadbeach on the Gold Coast. See all venues here.


Q:  Which roads are being closed and at which times?

A:  All road closures and times can be found here.  The esplanade from Kirra to Coolangatta will be closed from April 4 to 18.  For specific details please see the above link.


Q:  Are there any local Commonwealth Games events?

A:  Beach volleyball is being held at the Coolangatta foreshore from the April 6 to 12.  There will also be Cycling – Road events held at Currumbin on April 10 and 14.


Q:  Are there any free events?  If yes, where are they located?

A: Yes, there are free events being held during Commonwealth Games.

A free athletics event will be held at Currumbin Beachfront on Sunday April 8 from 7am to 12noon.

A free road cycling event will be held at Currumbin Beachfront on Tuesday April 10 from 10am to 4.30pm, and another on Saturday April 12 from 7.45am to 4.45pm.


Q:  Are there still tickets available for Commonwealth Games events?

A:  Yes, to a number of events.  For more information and to purchase tickets, go to tickets.


Q:  Will public transport still be operational?  What about Uber/taxi?

A:  Public transport will be operational and is free with an event ticket.  For more specific information on accessibility, park ‘n’ ride or free tickets, head to public transport options.

Uber and taxi services will also be operational, however it is recommended to plan ahead and allow more time, to arrive on time.


Q:  If I am unable to make it on campus and need a different space with Wi-Fi to study, where can I go?

A:  There are a few options. There are 14 Libraries on the Gold Coast from Coolangatta to Upper Coomera and some will have extended hours during Commonwealth Games. Three libraries will also have limited opening hours over Easter including Southport, Local Studies and Helensvale. For library contact information and opening hours visit, see here.

Information about Tweed Heads Library and others in Northern NSW is available here.

Study Gold Coast also has the Gold Coast Student Hub located on the tramline at Nerang St, Southport. The study space is open from 10am – 5pm on weekdays year-round, including Commonwealth Games, for all Gold Coast students. More information is available here.


Q:  I will be using my push-bike for local travel during Commonwealth Games, but it is in need of a service. Does Southern Cross University offer any assistance with this?

A:  Yes.  There will be free maintenance checks with a bicycle mechanic available at the Gold Coast campus on Tuesday March 20A qualified bicycle mechanic will be on campus offering bicycle safety check and tune-up from 8am – 11am and again from 12pm to 3pm. You can learn valuable tips and be shown how to clean your bike, repair punctures, adjust your brakes and maintain the chain.

During the Gold Coast 2018 Commonwealth Games, journeys on and around the Gold Coast are likely to take longer than usual, so commuting by bicycle may be quicker than travelling by car. The Gold Coast has more than 1000 kilometres of bikeways that link businesses, schools, foreshores and parks.

Southern Cross University Gold Coast campus will also have a permanent bicycle repair station installed ahead of the Commonwealth Games.