How to use 'Ask a Question' (3:37)

This clip shows you how to access and use the Ask a Question service provided by the Student Learning Zone, and available via CareerHub.

You may already know how to access CareerHub, if not, you can do so through the Student Learning Zone site, which can be found here if you start at the university home page. Or, if you are using Portal then you can find the Student Learning Zone here by clicking on “Learning Zone”. Once there, you simply click here on to Ask a Question, and then here to open up CareerHub.

In CareerHub, you need to click on “Ask a Question” here and then here again, and this is where you will input the information that is required.

Your question will be answered by a Learning Coach and you will receive a response via email within 3 working days.    There is only 30 minutes allocated to each question, and for this reason it is really important to be as specific as possible in regards to what you are needing help with. The idea is that you actually ask a question, so please keep in mind that the purpose of this service is to help students build study and academic writing skills, this is not a review or editing service and so the purpose is not to check your spelling and grammar.

If your questions relate to a paper you are working on, and you would like someone to take a look at your paper, make sure that you have submitted it through Grammarly, and if required, Turnitin before submitting here through Ask a Question

Now, if you are simply unsure of whether or not you are on the right track or you’re unsure of what exactly you need help with it is much better to book an appointment with a learning coach so that we can gain a better understanding of what you need help with and provide the assistance you require.

You should also book an appointment with a learning coach  if you have already used ask a question, or had a consultation for a particular assignment that you need more help with that assignment, so basically, don’t submit the same question or paper through Ask a question twice. If you still need help, please book an appointment.

So the types of questions that you might ask might be specific questions regarding your referencing, your assignment format or your paragraphing. You might be seeking advice on how to plan for your assessment task, how to use the marking rubric to ensure you are meeting assessment criteria or you might need help understanding your marker’s feedback. 

Always be sure to attach all relevant documents to your question. If you are asking about a particular assessment task this includes a copy of your work, the task outline, your marking rubric, and if relevant, your Turnitin report and marker feedback.

If you just have a general question to ask, and therefore no documents to attach, that’s OK. Just keep in mind that the more information we have, the better we are able to help.

To attach your documents, simply click here on the upload button to access your files, choose which it is you wish to attach.

Or you can drag a file here into this box. Once you have completed the above topic and question fields you will then be able to click on the Ask a question button that will submit your question and will receive your response within 3 working days.