Creating sustainable visitor experiences at popular destinations so places like Wollombin (Mount Warning) aren’t loved to death.

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Research in the School of Business and Tourism

Researchers in the School of Business and Tourism are driven to provide solutions to contemporary problems. Many of our academic staff are leaders in their field and the impact of the School’s research contributes to the broader public policy discourse. The School collaborates with industry, government and partner organisations locally, around Australia and globally. Our research disciplines in Business and Management, Information Technology, and Tourism focus on the latest trends.

Impact and Engagement

The School of Business and Tourism strives for research excellence that informs industry practice, policy and regulation. Our research projects are shaped through stakeholder engagement, often with national relevance and global impact. We are committed to research outcomes that makes a difference.

Explore our latest significant research

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Research degrees

We welcome new research students. The School of Business and Tourism’s team of research supervisors can help turn your burning interest into a new body of knowledge. The School’s research strengths and priorities lie in:

  • Tourism, leisure, gambling
  • Finance and accounting, business and management, public administration and policy
  • Information systems and technology.

Higher degrees by research offered are:

Visit the Graduate School for information about research degrees and supervisors.

More research highlights

Putting gambling-related harm on the map

The Productivity Commission has estimated the rate of problem gambling in Australia is 2.1% of the adult population. The associated social impacts of problem gambling, such as increased risk of mental health problems, bankruptcy, relationship breakdown, family violence, unemployment, criminal activity and suicide, cost more than $4.7 billion per year.

The work by the School of Business and Tourism’s Associate Professor Martin Young over 15 years has considered the geography of problem gambling. His main focus has been in the Northern Territory, with an emphasis on poker machine venues. ‘Pokies’ are more closely associated with problem-gambling than any other gambling activity. Up to half of all poker-machine revenue is derived from people classified as problem gamblers.

In an effort to chart the geographic distribution and social consequences of poker-machine gambling, Associate Professor Young and his team investigated the spatial distribution of poker-machine venues, the morphology and social composition of the catchments (or trade-areas), and the gambling outcomes they produce.

Learn more about geospatial analysis of gambling-related harm

Looking down a long row of poker machines


Creating sustainable visitor experiences

Wollumbin (Mount Warning) is a site recognised internationally for its significant natural and cultural values. Located in Northern NSW, near the NSW-Queensland border, it is part of the Gondwana World Heritage Area and is a sacred place to the Bundjalung People.

The activity of ascending the summit of Wollumbin, particularly during sunrise, has become an iconic visitor experience attracting increasingly large numbers of visitors. This nature-based visitor experience was the almost singular focus of the local visitor economy, with few identified alternative nature-based experiences. The impacts are significant: the increased foot traffic has led to physical degradation of the highly significant cultural site, degradation of World Heritage natural values and major safety concerns including several deaths.

Professor Betty Weiler and Dr Pascal Scherrer, both from the School of Business and Tourism, led a project to identify visitor preferences for alternative experiences to summiting Wollumbin in order address the significant site limitations of this World Heritage Area.

Learn more about creating sustainable visitor experiences

The view from the coast to Wollumbin


Improving staff retention in the healthcare sector

Over the past 16 years, there has been a nursing shortage in the Australian health system – and this trend is expected to continue. Workforce retention is a key factor in overcoming this problem.

The School of Business and Tourism’s Professor Yvonne Brunetto worked with a global health care provider to improve nurse retention. By introducing programs to develop unit managers and support newly-graduated nurses into the provider’s Australian hospitals, staff retention improved dramatically.

Workers compensation claims due to work-related stress are costly for employees and employers. Health workers who provide front-line, emotional labour are at high risk of work-related stress. The emotional resilience training developed by Southern Cross University in response to these challenges was effective in improving safety practices in a social welfare organisation.

Learn more about training programs to improve healthcare worker retention

A circle of surgeons looking down from above


Contact Us

Director of Research
Associate Professor Michael Kortt
T: +61 7 5589 3212

Contact the School of Business and Tourism

Dean and Head of School, Head of the Gold Coast campus

T: +61 7 5589 3054


Assistant to Head of School

T: +61 7 5589 3174


Deputy Head of School, Director of Teaching & Learning

T: +61 7 5589 3209


Deputy Dean, Digital Enterprise Lab Director


Course Coordinators

Visit the Staff page