Availabilities:

LocationDomesticInternational
Gold Coast
OnlineN/A

Unit description

Service design thinking employs a human-centred approach to understand, create and improve product and service experiences. Design research methods and tools are used to identify and investigate contemporary service problems, applying design principles and practices to engage stakeholders, define problems and develop innovative solutions. Through the use of various tools and techniques, service prototypes and solutions are conceptualised that endeavour to deliver exceptional human-centred experiences.  

Unit content

1. Service design principles and practice

2. The service experience

3. Service design research

4. Ideation and conceptualisation

5. Service prototypes and solutions

6. Design strategy

 

 

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:
1apply service design concepts, principles and tools to identify, explore and understand service experiences
2analyse service design research to develop insights that prioritise innovative service solution options
3formulate suitable concept design proposals that seek to resolve or improve service problems

On completion of this unit, students should be able to:

  1. apply service design concepts, principles and tools to identify, explore and understand service experiences
  2. analyse service design research to develop insights that prioritise innovative service solution options
  3. formulate suitable concept design proposals that seek to resolve or improve service problems

Prescribed Learning Resources

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.
Prescribed Learning Resources may change in future Teaching Periods

Teaching and assessment

Teaching method
Workshop 1 hour (Weekly)
Tutorial 2 hours (Weekly)
Assessment
Project proposal20%
Project40%
Project proposal40%

Teaching method
Workshop 1 hour (Weekly)
Tutorial 2 hours (Weekly)
Assessment
Project proposal20%
Project40%
Project proposal40%
Notice

Intensive offerings may or may not be scheduled in every teaching period. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the teaching period.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.

Fee paying courses
For postgraduate or undergraduate full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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