Unit aim

Introduces students to the theory and models of effective communication in academic and professional contexts. Includes written communication, non-verbal communication, communicating in groups and teams, and communicating with specific groups, such as people with disabilities, and children and young people. Communication challenges are examined, including cross-cultural communication and managing conflict.

Unit content

Topic 1: Introduction

Topic 2: Understanding communication theory and models

Topic 3: Speech, conversation and nonverbal communication

Topic 4: Interpersonal encounters and interviews

Topic 5: Self-esteem, assertiveness and managing conflict

Topic 6: Writing and documentation in academic and workplace settings

Topic 7: Style and language in academic and workplace settings

Topic 8: Communication – the example of cross-cultural communication

Topic 9: Communication with specific populations, including children and young people, and people with disabilities

Topic 10: Communicating in groups, including families, teams and meetings

Topic 11: Managing communication in organisations

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

Learning outcomes and graduate attributes

Prescribed texts

Session 1

  • Faigley, L, 2015, The little Penguin handbook, 3rd edn, Pearson Australia, Frenchs Forest.
  • Thompson, N, 2011, Effective communication: A guide for the people professions , 2nd edn, Palgrave Macmillan, Basingstoke, UK.

Session 3

  • Faigley, L, 2015, The little Penguin handbook, 3rd edn, Pearson Australia, Frenchs Forest.
  • Thompson, N, 2011, Effective communication: A guide for the people professions , 2nd edn, Palgrave Macmillan, Basingstoke, UK.
Prescribed texts may change in future study periods.

Teaching and assessment

Gold Coast

Teaching method
Workshop on-site 3 hours (12 weeks)
Assessment
Reflective writing40%
Essay60%

Lismore

Teaching method
Workshop on-site 3 hours (12 weeks)
Assessment
Reflective writing40%
Essay60%

Online

Teaching method
Structured online learning 3 hours (12 weeks)
Assessment
Reflective writing40%
Essay60%
Notice

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information

Domestic

Commonwealth Supported courses
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Commencing 2015 Commonwealth Supported only. Student contribution band: 1

Fee paying courses
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International

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