Availabilities:

LocationDomesticInternational
Brisbane - The Hotel School
Term1,3,5
Term1,3,5
Hayman Island - Hotel School
Term1,3
Term1,3
Melbourne - The Hotel School
Term1,3,5
Term1,3,5
Sydney - The Hotel School
Term1,3,5
Term1,3,5

Unit description

Introduces students to the principles and practices of accommodation operations in the hospitality industry.  Students focus on the target markets, and the Guest Cycle.

Unit content

  1. Introduction to accommodation operations
  2. Accommodation brands, ownership structures, and market positioning
  3. The Accommodation Cycles
  4. Rooms division functional departments
  5. The Accommodation Experience.
  6. Technology and Accommodation Operations

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:
1demonstrate knowledge of the accommodation sector, its various forms, and its relationship with other sectors within the hospitality industry
2identify and compare and contrast the operational links between front and back of house and their impact on the guest experience and profitability in the context of the "guest cycle"
3demonstrate the capability to enhance the guest cycle to meet the needs of target markets and achieve profitability
4demonstrate the knowledge and skills to reflect upon building a service culture to meet the needs of target markets.

On completion of this unit, students should be able to:

  1. demonstrate knowledge of the accommodation sector, its various forms, and its relationship with other sectors within the hospitality industry
  2. identify and compare and contrast the operational links between front and back of house and their impact on the guest experience and profitability in the context of the "guest cycle"
  3. demonstrate the capability to enhance the guest cycle to meet the needs of target markets and achieve profitability
  4. demonstrate the knowledge and skills to reflect upon building a service culture to meet the needs of target markets.

Prescribed Learning Resources

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.
Prescribed Learning Resources may change in future Teaching Periods

Teaching and assessment

Teaching method
Tutorial 2 hours (Weekly)
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Assessment
Quiz30%
Essay40%
Presentation30%

Teaching method
Tutorial 2 hours (Weekly)
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Assessment
Quiz30%
Essay40%
Presentation30%

Teaching method
Tutorial 2 hours (Weekly)
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Assessment
Quiz30%
Essay40%
Presentation30%

Teaching method
Tutorial 2 hours (Weekly)
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Assessment
Quiz30%
Essay40%
Presentation30%
Notice

Intensive offerings may or may not be scheduled in every teaching period. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the teaching period.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.

Fee paying courses
For postgraduate or undergraduate full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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