Availabilities:
2024 unit offering information will be available in November 2023
Unit description
Introduces students to the principles and practices of accommodation operations in the hospitality industry. Students focus on the target markets, and the Guest Cycle.
Unit content
- Introduction to accommodation operations
- Accommodation brands, ownership structures, and market positioning
- The Accommodation Cycles
- Rooms division functional departments
- The Accommodation Experience.
- Technology and Accommodation Operations
Learning outcomes
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
| On completion of this unit, students should be able to: | |
|---|---|
| 1 | demonstrate knowledge of the accommodation sector, its various forms, and its relationship with other sectors within the hospitality industry |
| 2 | identify and compare and contrast the operational links between front and back of house and their impact on the guest experience and profitability in the context of the "guest cycle" |
| 3 | demonstrate the capability to enhance the guest cycle to meet the needs of target markets and achieve profitability |
| 4 | demonstrate the knowledge and skills to reflect upon building a service culture to meet the needs of target markets. |
On completion of this unit, students should be able to:
- demonstrate knowledge of the accommodation sector, its various forms, and its relationship with other sectors within the hospitality industry
- identify and compare and contrast the operational links between front and back of house and their impact on the guest experience and profitability in the context of the "guest cycle"
- demonstrate the capability to enhance the guest cycle to meet the needs of target markets and achieve profitability
- demonstrate the knowledge and skills to reflect upon building a service culture to meet the needs of target markets.
Teaching and assessment
Fee information
Domestic
Commonwealth Supported courses
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Fee paying courses
For postgraduate or undergraduate full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees
International
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