Availabilities:

LocationDomesticInternational
Brisbane - The Hotel School
Term1,3,5
Term1,3,5
Hayman Island - Hotel School
Term1,3
Term1,3
Melbourne - The Hotel School
Term1,3,5
Term1,3,5
Sydney - The Hotel School
Term1,3,5
Term1,3,5

Unit description

Introduces students to the principles and practices of effective business communication, especially as they apply to the hospitality industry.  Students focus on both written and oral communications with a variety of audiences for both formal and informal content.

Unit content

  1. Introduction to business communication.
  2. Communicating for professional success.
  3. Communicating in informal meetings.
  4. Communicating in formal meetings.
  5. Communicating with guests, clients and customers.
  6. Technology and communication.

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:
1demonstrate knowledge of contemporary business communication methods
2identify, compare and contrast a piece of contemporary business communication and evaluate it in the context of the message, the sender, and the audience
3demonstrate the capability to apply contemporary business communication methods
4demonstrate the knowledge and skills to reflect upon one's personal communication style, its suitability to different audiences in the hospitality industry, and opportunities for self-improvement.

On completion of this unit, students should be able to:

  1. demonstrate knowledge of contemporary business communication methods
  2. identify, compare and contrast a piece of contemporary business communication and evaluate it in the context of the message, the sender, and the audience
  3. demonstrate the capability to apply contemporary business communication methods
  4. demonstrate the knowledge and skills to reflect upon one's personal communication style, its suitability to different audiences in the hospitality industry, and opportunities for self-improvement.

Prescribed Learning Resources

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.
Prescribed Learning Resources may change in future Teaching Periods

Teaching and assessment

Teaching method
Tutorial 2 hours (Weekly)
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Assessment
Report20%
Role play and reflection30%
Presentation50%

Teaching method
Tutorial 2 hours (Weekly)
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Assessment
Report20%
Role play and reflection30%
Presentation50%

Teaching method
Tutorial 2 hours (Weekly)
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Assessment
Report20%
Role play and reflection30%
Presentation50%

Teaching method
Tutorial 2 hours (Weekly)
Workshop 1 hour (Weekly)
Tutorial 2 hours (Weekly)
Assessment
Report20%
Role play and reflection30%
Presentation50%
Notice

Intensive offerings may or may not be scheduled in every teaching period. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the teaching period.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.

Fee paying courses
For postgraduate or undergraduate full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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