Availabilities:
2024 unit offering information will be available in November 2023
Unit description
Introduces students to the principles and practices of effective business communication, especially as they apply to the hospitality industry. Students focus on both written and oral communications with a variety of audiences for both formal and informal content.
Unit content
- Communicating for professional success
- Communicating across organisations
- Communicating across cultures
- Communicating in meetings
- Communicating across media
- Communicating with customers and clients
Learning outcomes
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
| On completion of this unit, students should be able to: | |
|---|---|
| 1 | demonstrate knowledge of contemporary business communication methods |
| 2 | identify, compare and contrast a piece of contemporary business communication and evaluate it in the context of the message, the sender, and the audience |
| 3 | demonstrate the capability to apply contemporary business communication methods |
| 4 | demonstrate the knowledge and skills to reflect upon one's personal communication style, its suitability to different audiences in the hospitality industry, and opportunities for self-improvement. |
On completion of this unit, students should be able to:
- demonstrate knowledge of contemporary business communication methods
- identify, compare and contrast a piece of contemporary business communication and evaluate it in the context of the message, the sender, and the audience
- demonstrate the capability to apply contemporary business communication methods
- demonstrate the knowledge and skills to reflect upon one's personal communication style, its suitability to different audiences in the hospitality industry, and opportunities for self-improvement.
Teaching and assessment
Fee information
Domestic
Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Fee paying courses
For postgraduate or undergraduate full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees
International
Please check the international course and fee list to determine the relevant fees.