Availabilities:

LocationDomesticInternational
Brisbane - The Hotel School
Session1,2,3
Session1,2,3
Melbourne - The Hotel School
Session1,2,3
Session1,2,3
Online
Sydney - The Hotel School
Session1,2,3
Session1,2,3

Unit description

Explores the functions of the major operational departments and the challenges managers face to provide sustainable quality service within a highly competitive industry. Students will develop advanced managerial skills and knowledge applicable to hotels’ operational management, which includes food services, guest services, housekeeping, marketing and engineering and other operational departments.

Unit content

The unit has 6 topics:

  1. Introducing the contemporary hotel property
  2. Front-facing operations
  3. Back-of-house operations
  4. Operational integration
  5. Property and Operations – critical nexus
  6. The ‘new’ property and its operations

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: Intellectual rigour, GA2: Creativity, GA3: Ethical practice, GA4: Knowledge of a discipline, GA5: Lifelong learning, GA6: Communication and social skills, GA7: Cultural competence
On completion of this unit, students should be able to:GA1GA2GA3GA4GA5GA6GA7
1Identify and analyse contemporary management challenges in the hotel industryKnowledge of a discipline
2Evaluate the relationship between an accommodation provider's target market/s and its organisational structure, offerings, facilities and service cultureKnowledge of a discipline
3Support the need to act sustainably in all areas of hotel operation, and create new approaches to providing quality servicesEthical practice
4Demonstrate the ability to work collaboratively within a team through the planning and implementation of a group projectCommunication and social skills

On completion of this unit, students should be able to:

  1. Identify and analyse contemporary management challenges in the hotel industry
    • GA4: Knowledge of a discipline
  2. Evaluate the relationship between an accommodation provider's target market/s and its organisational structure, offerings, facilities and service culture
    • GA4: Knowledge of a discipline
  3. Support the need to act sustainably in all areas of hotel operation, and create new approaches to providing quality services
    • GA3: Ethical practice
  4. Demonstrate the ability to work collaboratively within a team through the planning and implementation of a group project
    • GA6: Communication and social skills

Prescribed texts

  • Prescribed text information is not currently available.

  • Prescribed text information is not currently available.

  • No prescribed texts.
Prescribed texts may change in future study periods.

Teaching and assessment

Teaching method
Lecture on-site 1 hour (weekly x 12 weeks)
Tutorial on-site 2 hours (weekly x 12 weeks)
Assessment
Report20%
Group Report and Presentation40%
Case study40%

Teaching method
Lecture on-site 1 hour (weekly x 12 weeks)
Tutorial on-site 2 hours (weekly x 12 weeks)
Assessment
Report20%
Group Report and Presentation40%
Case study40%

Teaching method
Lecture online 1 hour (weekly x 12 weeks)
Tutorial online 2 hours (weekly x 12 weeks)
Assessment
Report20%
Group Report and Presentation40%
Case study40%

Teaching method
Lecture on-site 1 hour (weekly x 12 weeks)
Tutorial on-site 2 hours (weekly x 12 weeks)
Assessment
Report20%
Group Report and Presentation40%
Case study40%
Notice

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2020 Commonwealth Supported only. Student contribution band: 3

Fee paying courses
For POSTGRADUATE or UNDERGRADUATE full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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