|Brisbane - The Hotel School||Session 1,2,3||Session 1,2,3|
|Melbourne - The Hotel School||Session 1,2,3||Session 1,2,3|
|Sydney - The Hotel School||Session 1,2,3||Session 1,2,3|
Explores the functions of the major operational departments and the challenges managers face to provide sustainable quality service within a highly competitive industry. Students will develop advanced managerial skills and knowledge applicable to hotels’ operational management, which includes food services, guest services, housekeeping, marketing and engineering and other operational departments.
The unit has 6 topics:
- Introducing the contemporary hotel property
- Front-facing operations
- Back-of-house operations
- Operational integration
- Property and Operations – critical nexus
- The ‘new’ property and its operations
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
Learning outcomes and graduate attributes
|On completion of this unit, students should be able to:||GA1||GA2||GA3||GA4||GA5||GA6||GA7|
|1||Identify and analyse contemporary management challenges in the hotel industry||Knowledge of a discipline|
|2||Evaluate the relationship between an accommodation provider's target market/s and its organisational structure, offerings, facilities and service culture||Knowledge of a discipline|
|3||Support the need to act sustainably in all areas of hotel operation, and create new approaches to providing quality services||Ethical practice|
|4||Demonstrate the ability to work collaboratively within a team through the planning and implementation of a group project||Communication and social skills|
- No prescribed texts.
- No prescribed texts.
- Prescribed text information is not currently available.
Teaching and assessment
Brisbane - The Hotel School
Melbourne - The Hotel School
Sydney - The Hotel School
Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2020 Commonwealth Supported only. Student contribution band: 3
Please check the international course and fee list to determine the relevant fees.