Availabilities:

LocationDomesticInternational
Brisbane - The Hotel SchoolSession 1,2,3Session 1,2,3
Melbourne - The Hotel SchoolSession 1,2,3Session 1,2,3
Sydney - The Hotel SchoolSession 1,2,3Session 1,2,3

Unit description

Explores the functions of the major operational departments and the challenges managers face to provide sustainable quality service within a highly competitive industry. Students will develop advanced managerial skills and knowledge applicable to hotels’ operational management, which includes food services, guest services, housekeeping, marketing and engineering and other operational departments.

Unit content

The unit has 6 topics:

  1. Introducing the contemporary hotel property
  2. Front-facing operations
  3. Back-of-house operations
  4. Operational integration
  5. Property and Operations – critical nexus
  6. The ‘new’ property and its operations

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

Learning outcomes and graduate attributes

Prescribed texts

Session 1

  • No prescribed texts.

Session 2

  • No prescribed texts.

Session 3

  • Prescribed text information is not currently available.
Prescribed texts may change in future study periods.

Teaching and assessment

Brisbane - The Hotel School

Teaching method
Lecture on-site 1 hour (weekly x 12 weeks)
Tutorial on-site 2 hours (weekly x 12 weeks)
Assessment
Report20%
Group Report and Presentation40%
Case study40%

Melbourne - The Hotel School

Teaching method
Lecture on-site 1 hour (weekly x 12 weeks)
Tutorial on-site 2 hours (weekly x 12 weeks)
Assessment
Report20%
Group Report and Presentation40%
Case study40%

Sydney - The Hotel School

Teaching method
Lecture on-site 1 hour (weekly x 12 weeks)
Tutorial on-site 2 hours (weekly x 12 weeks)
Assessment
Report20%
Group Report and Presentation40%
Case study40%
Notice

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2020 Commonwealth Supported only. Student contribution band: 3

Fee paying courses
For POSTGRADUATE or UNDERGRADUATE full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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