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2022 unit offering information will be available in November 2021

Unit description

Explores the functions of the major operational departments and the challenges managers face to provide sustainable quality service within a highly competitive industry. Students will develop advanced managerial skills and knowledge applicable to hotels’ operational management, which includes food services, guest services, housekeeping, marketing and engineering and other operational departments.

Unit content

The unit has 6 topics:

  1. Introducing the contemporary hotel property
  2. Front-facing operations
  3. Back-of-house operations
  4. Operational integration
  5. Property and Operations – critical nexus
  6. The ‘new’ property and its operations

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:
1Identify and analyse contemporary management challenges in the hotel industry
2Evaluate the relationship between an accommodation provider's target market/s and its organisational structure, offerings, facilities and service culture
3Support the need to act sustainably in all areas of hotel operation, and create new approaches to providing quality services
4Demonstrate the ability to work collaboratively within a team through the planning and implementation of a group project

On completion of this unit, students should be able to:

  1. Identify and analyse contemporary management challenges in the hotel industry
  2. Evaluate the relationship between an accommodation provider's target market/s and its organisational structure, offerings, facilities and service culture
  3. Support the need to act sustainably in all areas of hotel operation, and create new approaches to providing quality services
  4. Demonstrate the ability to work collaboratively within a team through the planning and implementation of a group project

Teaching and assessment

Notice

Intensive offerings may or may not be scheduled in every teaching period. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the teaching period.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.

Fee paying courses
For postgraduate or undergraduate full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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