Introduces students to the theory, procedures and skills underpinning work in an environment in which the principles and skills of interviewing, negotiation and advocacy are applied. Discusses the ethical considerations related to the interview process. Provides students with the oral and analytical skills required in interviewing and negotiation. Explores the ethical issues related to the interview and negotiation processes.
Module 1 - Interviewing
Topic 1: The theoretical framework
Topic 2: Interviewing analysis
Topic 3: Skills and techniques
Topic 4: Complex and challenging interviews
Module 2 - Negotiation
Topic 5: The theory of negotiation
Topic 6: The process of negotiation Part 1 – The process
Topic 7: The process of negotiation Part 2 – Skills and tactics
Topic 8: Issues in negotiation
Module 3 - Ethics
Topic 9: Ethical practice
Topic 10: Competence and care
Topic 11: Confidentiality
Topic 12: Conflict of interest
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
Learning outcomes and graduate attributes
GA1: Intellectual rigour,
GA3: Ethical practice,
GA4: Knowledge of a discipline,
GA5: Lifelong learning,
GA6: Communication and social skills,
GA7: Cultural competence
|On completion of this unit, students should be able to:||GA1||GA2||GA3||GA4||GA5||GA6||GA7|
|1||understand and explain the relevance of the theoretical framework of the client based interview;||Knowledge of a discipline|
|2||demonstrate the skills and techniques required for interviewing and negotiation;||Knowledge of a discipline|
|3||critically analyse the interviewing process and identify the problems associated with complex and challenging interviews;||Knowledge of a discipline|
|4||demonstrate an understanding of the theory of negotiation and the skills and tactics of the negotiation process;||Knowledge of a discipline|
|5||identify and assess the issues in negotiation related to group, gender and cross cultural environments;||Cultural competence|
|6||describe and evaluate the ethical considerations in the interview and negotiation process.||Ethical practice|
- Alexander, N & Howieson, J, 2010, Negotiation Strategy Style Skills, 2nd edn, LexisNexis Butterworths.
- Lauchland, K A & Le Brun, M J, 1996, Legal Interviewing: Theory, Tactics and Techniques, Butterworths.