OnlineSession 1Session 1

Unit aim

Examines the theory and applications of conflict resolution and alternative dispute resolution. Students will be required to demonstrate a thorough understanding of the major theories and approaches to mediation, conflict, negotiation, resolution and reconciliation.

Unit content

This unit requires compulsory workshop attendance at Beachside campus (Gold Coast). 
Topic 1 Dispute resolution 
Topic 2 Negotiation 
Topic 3 Factors which affect the negotiation process 
Topic 4 Mediation models 
Topic 5 Basic mediation skills 
Topic 6 Introduction to mediation theory and practice 
Topic 7 The intake procedure 
Topic 8 Qualities of an effective mediator

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

Learning outcomes and graduate attributes

Prescribed texts

Session 1

  • Boulle, L, 2011, Mediation: Principles, Process, Practice, 3rd edn, LexisNexis Butterworths, Sydney.
Prescribed texts may change in future study periods.

Teaching and assessment


Teaching method
Workshop on-site 8 hours (1 day)
Structured online learning 2 hours (12 weeks)
Exam: open book60%

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information


Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2018 Commonwealth Supported only. Student contribution band: 1

Fee paying courses
For POSTGRADUATE or UNDERGRADUATE full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees


Please check the international course and fee list to determine the relevant fees.