OnlineSession 2N/A

Unit description

Examines the theory and spirit of mediation and the practical application of mediation skills.  Student will  examine the techniques to help resolve disputes and build the knowledge, skills and ethical practice required to meet the training component of the National Mediator Accreditation Standards (NMAS).  Through reflective practice and roleplay simulations, students will examine the role of the mediator in the NMAS facilitative model and be required to display a practical application of various mediation skills required to respond to a range of disputes.

Unit content

Topic 1 The mediator 
Topic 2 Engaging in mediation

Topic 3 Mediational environment

Topic 4 Diagnosing conflict and designing strategies
Topic 5 Managing the mediation process
Topic 6 Communication and cultural dynamics 
Topic 7 Facilitating negotiations
Topic 8 Encouraging settlement
Topic 9 Mediation practice - workshop
Topic 10 Practice and procedure - variation and ethics
Topic 11 Additional issues to manage in mediation


Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

Learning outcomes and graduate attributes

Prescribed texts

Session 2

  • Prescribed text information is not currently available.
Prescribed texts may change in future study periods.

Teaching and assessment


Teaching method
Lecture online 1 hour (11 weeks)
Tutorial online 1 hour (11 weeks)
Workshop on-site 3 days (once)
Participation (weekly tutorials)10%
Reflective Journal and Agreement Drafting 40%
NMAS Assessment50%

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information


Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2020 Commonwealth Supported only. Student contribution band: 1

Fee paying courses
For POSTGRADUATE or UNDERGRADUATE full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees


Please check the international course and fee list to determine the relevant fees.