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LocationDomesticInternational
Online

Unit description

Examines the theory and applications of conflict resolution and alternative dispute resolution. Students will be required to demonstrate a thorough understanding of the major theories and approaches to mediation, conflict, negotiation, resolution and reconciliation.

Unit content

Topic 1: Dispute resolution 
Topic 2: Negotiation 
Topic 3: Factors which affect the negotiation process 
Topic 4: Mediation models 
Topic 5: Basic mediation skills 
Topic 6: Introduction to mediation theory and practice 
Topic 7: The intake procedure 
Topic 8: Qualities of an effective mediator

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:
1outline the major approaches to conflict resolution;
2determine which method of dispute resolution is appropriate to selected types of conflict situations;
3recognise and apply a number of strategies for overcoming negotiation barriers;
4demonstrate the basic skills of a mediator;
5demonstrate the ethical and legal requirements of a mediator.

On completion of this unit, students should be able to:

  1. outline the major approaches to conflict resolution;
  2. determine which method of dispute resolution is appropriate to selected types of conflict situations;
  3. recognise and apply a number of strategies for overcoming negotiation barriers;
  4. demonstrate the basic skills of a mediator;
  5. demonstrate the ethical and legal requirements of a mediator.

Prescribed texts

  • Boulle, L, 2011, Mediation: Principles, Process, Practice, 3rd edn, LexisNexis Butterworths, Sydney.
Prescribed texts may change in future teaching periods.

Teaching and assessment

Teaching method
Workshop on-site 8 hours (1 day)
Structured online learning 2 hours (12 weeks)
Assessment
Essay40%
Exam: open book60%
Notice

Intensive offerings may or may not be scheduled in every teaching period. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the teaching period.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.

Fee paying courses
For postgraduate or undergraduate full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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