Examines the theory and applications of conflict resolution and alternative dispute resolution. Students will be required to demonstrate a thorough understanding of the major theories and approaches to mediation, conflict, negotiation, resolution and reconciliation.
Topic 1: Dispute resolution
Topic 2: Negotiation
Topic 3: Factors which affect the negotiation process
Topic 4: Mediation models
Topic 5: Basic mediation skills
Topic 6: Introduction to mediation theory and practice
Topic 7: The intake procedure
Topic 8: Qualities of an effective mediator
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
|On completion of this unit, students should be able to:|
|1||outline the major approaches to conflict resolution;|
|2||determine which method of dispute resolution is appropriate to selected types of conflict situations;|
|3||recognise and apply a number of strategies for overcoming negotiation barriers;|
|4||demonstrate the basic skills of a mediator;|
|5||demonstrate the ethical and legal requirements of a mediator.|
On completion of this unit, students should be able to:
- outline the major approaches to conflict resolution;
- determine which method of dispute resolution is appropriate to selected types of conflict situations;
- recognise and apply a number of strategies for overcoming negotiation barriers;
- demonstrate the basic skills of a mediator;
- demonstrate the ethical and legal requirements of a mediator.
- No prescribed texts.
Teaching and assessment
Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Please check the international course and fee list to determine the relevant fees.