Examines the theory and applications of conflict resolution and alternative dispute resolution. Students will be required to demonstrate a thorough understanding of the major theories and approaches to mediation, conflict, negotiation, resolution and reconciliation.
Topic 1: Dispute resolution
Topic 2: Negotiation
Topic 3: Factors which affect the negotiation process
Topic 4: Mediation models
Topic 5: Basic mediation skills
Topic 6: Introduction to mediation theory and practice
Topic 7: The intake procedure
Topic 8: Qualities of an effective mediator
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
|On completion of this unit, students should be able to:|
|1||outline the major approaches to conflict resolution;|
|2||determine which method of dispute resolution is appropriate to selected types of conflict situations;|
|3||recognise and apply a number of strategies for overcoming negotiation barriers;|
|4||demonstrate the basic skills of a mediator;|
|5||demonstrate the ethical and legal requirements of a mediator.|
On completion of this unit, students should be able to:
- outline the major approaches to conflict resolution;
- determine which method of dispute resolution is appropriate to selected types of conflict situations;
- recognise and apply a number of strategies for overcoming negotiation barriers;
- demonstrate the basic skills of a mediator;
- demonstrate the ethical and legal requirements of a mediator.
- Boulle, L, 2011, Mediation: Principles, Process, Practice, 3rd edn, LexisNexis Butterworths, Sydney.
Teaching and assessment
Commonwealth Supported courses
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