Explores universal aspects of management practice with a focus on the individual manager in tourism and hospitality organisations. Giving consideration to business operations through a manager's roles, the unit draws on internal and external factors which impact on management style.
Topic 1. An introduction to managing and its relevance to tourism and hospitality organisations
Topic 2. Competing values framework:
a. Rational goal 'compete' model
b. Internal process 'control' model
c. Human relations 'collaborate' model
d. Open systems 'create' model
Topic 3. Management mastery
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
Learning outcomes and graduate attributes
GA1: Intellectual rigour,
GA3: Ethical practice,
GA4: Knowledge of a discipline,
GA5: Lifelong learning,
GA6: Communication and social skills,
GA7: Cultural competence
|On completion of this unit, students should be able to:||GA1||GA2||GA3||GA4||GA5||GA6||GA7|
|1||identify and apply key management competencies and skills relevant to managing in a tourism and hospitality organisation and explain how they relate to management outcomes and goals||Intellectual rigour||Knowledge of a discipline||Communication and social skills|
|2||develop and apply collaborative and expressive skills within a community of management team learners or MTLs (MTLs explained in your Study Guide)||Intellectual rigour||Knowledge of a discipline||Communication and social skills|
|3||reflect on personal growth in management competence and skills which contribute to professional development.||Intellectual rigour||Knowledge of a discipline||Communication and social skills|
- Quinn, RE, Faerman, SR, Thompson, MP, McGrath, MR & St Clair, LS, 2011, Becoming A Master Manager: A Competing Values Approach, 5th edn, John Wiley & Sons Inc., New York. ISBN: 978-0-470-28466-7.