Availabilities:

2021 unit offering information will be available in September 2020

Unit description

Examines rooms division operations and management. Topics covered include managing reception and reservation services, challenges and issues in housekeeping, financial transactions, night audit processes, handling complaints, and trends in the area of rooms division management.

Unit content

Topic 1. Introduction and accommodation services
Topic 2. Role and function of housekeeping
Topic 3. Managing housekeeping
Topic 4. Concierge and porter service management
Topic 5. Reservations
Topic 6. Front office operations I
Topic 7. Front office operations II
Topic 8. Revenue management
Topic 9. Night audit
Topic 10. Trends and changes in rooms division

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: Intellectual rigour, GA2: Creativity, GA3: Ethical practice, GA4: Knowledge of a discipline, GA5: Lifelong learning, GA6: Communication and social skills, GA7: Cultural competence
On completion of this unit, students should be able to:GA1GA2GA3GA4GA5GA6GA7
1Describe the key functions of the Rooms Division within hotels and the role and responsibilities of the Rooms Division ManagerKnowledge of a discipline
2Evaluate contemporary perceptions and values associated with roles and processes of the Rooms Division Operations Ethical practiceKnowledge of a discipline
3Analyse factors affecting managers in rooms division and management trends through research Intellectual rigour
4Apply theories and principles of Rooms Division Management to establish operational solutions Intellectual rigourCreativityKnowledge of a discipline

On completion of this unit, students should be able to:

  1. Describe the key functions of the Rooms Division within hotels and the role and responsibilities of the Rooms Division Manager
    • GA4: Knowledge of a discipline
  2. Evaluate contemporary perceptions and values associated with roles and processes of the Rooms Division Operations
    • GA3: Ethical practice
    • GA4: Knowledge of a discipline
  3. Analyse factors affecting managers in rooms division and management trends through research
    • GA1: Intellectual rigour
  4. Apply theories and principles of Rooms Division Management to establish operational solutions
    • GA1: Intellectual rigour
    • GA2: Creativity
    • GA4: Knowledge of a discipline

Teaching and assessment

Notice

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2021 Commonwealth Supported only. Student contribution band: 3

Fee paying courses
For POSTGRADUATE or UNDERGRADUATE full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

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