Examines rooms division operations and management. Topics covered include managing reception and reservation services, challenges and issues in housekeeping, financial transactions, night audit processes, handling complaints, and trends in the area of rooms division management.
Topic 1. Introduction and accommodation services
Topic 2. Role and function of housekeeping
Topic 3. Managing housekeeping
Topic 4. Concierge and porter service management
Topic 5. Reservations
Topic 6. Front office operations I
Topic 7. Front office operations II
Topic 8. Revenue management
Topic 9. Night audit
Topic 10. Trends and changes in rooms division
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
Learning outcomes and graduate attributes
|On completion of this unit, students should be able to:||GA1||GA2||GA3||GA4||GA5||GA6||GA7|
|1||Describe the key functions of the Rooms Division within hotels and the role and responsibilities of the Rooms Division Manager||Knowledge of a discipline|
|2||Evaluate contemporary perceptions and values associated with roles and processes of the Rooms Division Operations||Ethical practice||Knowledge of a discipline|
|3||Analyse factors affecting managers in rooms division and management trends through research||Intellectual rigour|
|4||Apply theories and principles of Rooms Division Management to establish operational solutions||Intellectual rigour||Creativity||Knowledge of a discipline|
- O'Shannessy, V, 2009, Front Office Skills, Pearson Education Australia, Frenchs Forest.
Teaching and assessment
|Lecture online 1 hour (12 weeks)|
Commonwealth Supported courses
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Commencing 2018 Commonwealth Supported only. Student contribution band: 3
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