Gold CoastSession 2Session 2
OnlineSession 2N/A

Unit description

Examines rooms division operations and management. Topics covered include managing reception and reservation services, challenges and issues in housekeeping, financial transactions, night audit processes, handling complaints, and trends in the area of rooms division management.

Unit content

Topic 1. Introduction and accommodation services
Topic 2. Role and function of housekeeping
Topic 3. Managing housekeeping
Topic 4. Concierge and porter service management
Topic 5. Reservations
Topic 6. Front office operations I
Topic 7. Front office operations II
Topic 8. Revenue management
Topic 9. Night audit
Topic 10. Trends and changes in rooms division

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

Learning outcomes and graduate attributes

Prescribed texts

Session 2

  • O'Shannessy, V, 2009, Front Office Skills, Pearson Education Australia, Frenchs Forest.
Prescribed texts may change in future study periods.

Teaching and assessment

Gold Coast

Teaching method
Lecture online 1 hour (12 weeks)
Tutorial on-site 2 hours (12 weeks)
Literature review40%


Teaching method
Lecture online 1 hour (12 weeks)
Literature review40%

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information


Commonwealth Supported courses
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Commencing 2020 Commonwealth Supported only. Student contribution band: 3

Fee paying courses
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