Unit description

Considers the planning processes necessary to allocate scarce resources in an equitable and efficient way within society. Examines the organisational dimensions of planning and delivering human services, including teamwork, leadership, governance and the management of resources. 

Unit content

Topic 1:  Human Services Organisations: purpose and direction setting
Topic 2: Ideological, legislative, policy and organisational context
Topic 3: Politics, ethics and social justice in planning and delivering services
Topic 4: Structuring for service delivery
Topic 5: From needs identification to planning and delivery
Topic 6: Managing people, process and scarce resources
Topic 7: The worker and workforce in Human Services Organisations
Topic 8: Professional relationships, collaborative practice and team work
Topic 9: Service users experiencing service delivery, issues of power, participation and advocacy
Topic 10: Future directions in human services planning and delivery: consortia, crowdfunded grassroots organisations and other innovations

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

Learning outcomes and graduate attributes

Prescribed texts

Session 2

  • McDonald, C., Craik, C., Hawkins, L., & Williams, J., 2011, Professional Practice in Human Service Organisations, 1st edn, Allen & Unwin, NSW. ISBN: 9781742370392.
Prescribed texts may change in future study periods.

Teaching and assessment

Gold Coast

Teaching method
Workshop on-site 3 hours (12 weeks)
Discussion board10%
Reflective writing40%


Teaching method
Structured online learning (12 weeks)
Discussion board10%
Reflective writing40%

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information


Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2018 Commonwealth Supported only. Student contribution band: 1

Fee paying courses
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