Considers the planning processes necessary to allocate scarce resources in an equitable and efficient way within society. Examines the organisational dimensions of planning and delivering human services, including teamwork, leadership, governance and the management of resources.
Topic 1: Human Services Organisations: purpose and direction setting
Topic 2: Ideological, legislative, policy and organisational context
Topic 3: Politics, ethics and social justice in planning and delivering services
Topic 4: Structuring for service delivery
Topic 5: From needs identification to planning and delivery
Topic 6: Managing people, process and scarce resources
Topic 7: The worker and workforce in Human Services Organisations
Topic 8: Professional relationships, collaborative practice and team work
Topic 9: Service users experiencing service delivery, issues of power, participation and advocacy
Topic 10: Future directions in human services planning and delivery: consortia, crowdfunded grassroots organisations and other innovations
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
Learning outcomes and graduate attributes
|On completion of this unit, students should be able to:||GA1||GA2||GA3||GA4||GA5||GA6||GA7|
|1||assess the ways in which human services programs are planned and implemented||Intellectual rigour||Creativity|
|2||develop skills in teamwork, leadership, governance and management of resources||Intellectual rigour||Communication and social skills|
|3||critically reflect on the ethical and social justice issues involved in planning and delivering human services||Intellectual rigour||Ethical practice|
|4||analyse the ways in which human services organisational policies, structure and culture impact on service delivery||Intellectual rigour||Knowledge of a discipline||Lifelong learning||Communication and social skills|
|5||have an appreciation of service users' experience in obtaining services from human services organisations||Intellectual rigour||Knowledge of a discipline||Lifelong learning||Communication and social skills||Cultural competence|
- McDonald, C., Craik, C., Hawkins, L., & Williams, J., 2011, Professional Practice in Human Service Organisations, 1st edn, Allen & Unwin, NSW. ISBN: 9781742370392.
Teaching and assessment
|Workshop on-site 3 hours (12 weeks)|
|Structured online learning (12 weeks)|
Commonwealth Supported courses
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Commencing 2017 Commonwealth Supported only. Student contribution band: 1
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