Introduces students to the services sector and develops their communication and customer service skills. Students engage in a project-based learning approach with web-based platforms that blend academic and authentic assessments.
Topic 1: Effective group work
Topic 2: Group management
Topic 3: Analysing service concepts
Topic 4: Service quality
Topic 5: The dimensions of customer satisfaction
Topic 6: Service failure and recovery
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
|On completion of this unit, students should be able to:|
|1||demonstrate an understanding of the value of teamwork to service organisations|
|2||apply effective communication and group management skills|
|3||assess the quality of customer service.|
On completion of this unit, students should be able to:
- demonstrate an understanding of the value of teamwork to service organisations
- apply effective communication and group management skills
- assess the quality of customer service.
Prescribed Learning Resources
- No prescribed texts.
Teaching and assessment
Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Please check the international course and fee list to determine the relevant fees.