Availabilities:

LocationDomesticInternational
OnlineSession 2N/A

Unit description

Critically analyses human services planning and examines the organisational dimensions of delivering human services, including teamwork, leadership, governance and the management of resources.  

Unit content

Topic 1:  Human Services Organisations: purpose and direction setting
Topic 2: Ideological, legislative, policy and organisational context
Topic 3: Politics, ethics and social justice in planning and delivering services
Topic 4: Structuring for service delivery
Topic 5: From needs identification to planning and delivery
Topic 6: Managing people, process and scarce resources
Topic 7: The worker and workforce in Human Services Organisations
Topic 8: Professional relationships, collaborative practice and team work
Topic 9: Service users experiencing service delivery, issues of power, participation and advocacy
Topic 10: Future directions and social innovation in human services planning and delivery.

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: Intellectual rigour, GA2: Creativity, GA3: Ethical practice, GA4: Knowledge of a discipline, GA5: Lifelong learning, GA6: Communication and social skills, GA7: Cultural competence
On completion of this unit, students should be able to:GA1GA2GA3GA4GA5GA6GA7
1critically analyse human services planning with particular reference to ethical and social justice issuesIntellectual rigourEthical practice
2demonstrate skills in teamwork and leadershipEthical practiceCommunication and social skills
3analyse how human services organisational policies, structure and culture impact on service deliveryIntellectual rigourEthical practice
4identify processes that enable service users to influence service delivery and design. Intellectual rigourCommunication and social skills

On completion of this unit, students should be able to:

  1. critically analyse human services planning with particular reference to ethical and social justice issues
    • GA1: Intellectual rigour
    • GA3: Ethical practice
  2. demonstrate skills in teamwork and leadership
    • GA3: Ethical practice
    • GA6: Communication and social skills
  3. analyse how human services organisational policies, structure and culture impact on service delivery
    • GA1: Intellectual rigour
    • GA3: Ethical practice
  4. identify processes that enable service users to influence service delivery and design.
    • GA1: Intellectual rigour
    • GA6: Communication and social skills

Prescribed texts

  • Ozanne, E & Rose, D , 2013, The organisational context of human service practice, 1st edn, Palgrave Macmillan, South Yarra, Vic.. ISBN: 9781420256390.
Prescribed texts may change in future study periods.

Teaching and assessment

Teaching method
Lecture online 1 hour  (12 weeks )
Tutorial online 2 hours (12 weeks )
Assessment
Discussion board10%
Reflective writing40%
Report50%
Notice

Intensive offerings may or may not be scheduled in every session. Please refer to the timetable for further details.

Southern Cross University employs different teaching methods within units to provide students with the flexibility to choose the mode of learning that best suits them. SCU academics strive to use the latest approaches and, as a result, the learning modes and materials may change. The most current information regarding a unit will be provided to enrolled students at the beginning of the study session.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Commencing 2020 Commonwealth Supported only. Student contribution band: 1

Fee paying courses
For POSTGRADUATE or UNDERGRADUATE full fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees

International

Please check the international course and fee list to determine the relevant fees.

+