Availabilities:
| Location | Domestic | International |
|---|
| Coffs Harbour | | |
| Gold Coast | | |
| Online | | N/A |
Unit description
Critically analyses human services planning and examines the organisational dimensions of delivering human services, including teamwork, leadership, governance and the management of resources.
Unit content
Topic 1: Human Services Organisations: purpose and direction setting
Topic 2: Ideological, legislative, policy and organisational context
Topic 3: Politics, ethics and social justice in planning and delivering services
Topic 4: Structuring for service delivery
Topic 5: From needs identification to planning and delivery
Topic 6: Managing people, process and scarce resources
Topic 7: The worker and workforce in Human Services Organisations
Topic 8: Professional relationships, collaborative practice and team work
Topic 9: Service users experiencing service delivery, issues of power, participation and advocacy
Topic 10: Future directions and social innovation in human services planning and delivery.
Learning outcomes
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
| On completion of this unit, students should be able to: |
|---|
| 1 | critically analyse human services planning with particular reference to ethical and social justice issues |
| 2 | demonstrate skills in teamwork and leadership |
| 3 | analyse how human services organisational policies, structure and culture impact on service delivery |
| 4 | identify processes that enable service users to influence service delivery and design. |
On completion of this unit, students should be able to:
- critically analyse human services planning with particular reference to ethical and social justice issues
- demonstrate skills in teamwork and leadership
- analyse how human services organisational policies, structure and culture impact on service delivery
- identify processes that enable service users to influence service delivery and design.
Prescribed texts
- Ozanne, E & Rose, D , 2013, The organisational context of human service practice, 1st edn, Palgrave Macmillan, South Yarra, Vic.. ISBN: 9781420256390.
Prescribed texts may change in future study periods.