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Event Details
Date: Tuesday 10th February, 2026
Time: 4pm QLD Time / 5pm NSW Time
Venue: Gold Coast Campus Building A, Room 4.05 and online
As the authors say, dispute resolution skills are a necessity for life and work as ‘more than ever, we are faced with conflicts and disputes of every kind, from local interpersonal matters to grave international issues’.
Dispute Resolution Skills and Techniques provides expert guidance on the practical operation of the processes of mediation, conciliation and facilitation. It covers the skills and techniques that can be used by dispute resolution practitioners to assist parties in their decision-making. It deals systematically with all procedural aspects covering a wide range of planning, precautionary and trouble-shooting methods relevant for practice.
The book pays particular attention to the nature of conflict, to important cross-cultural issues, to the negotiation responsibilities of practitioners and on the emerging roles of technology and artificial intelligence. For lawyer mediators and representatives there is topical material on probability, risk and costs. In addition, a dedicated chapter on dispute resolution advocacy and support offers practical guidance to professional advisers and advocates in consensual dispute resolution settings. Practical applications of artificial intelligence in mediation and conciliation and questions of digital readiness of dispute resolvers are canvassed in a new chapter on ODR.
With its Australasian focus, references are made throughout the book to the Australian Mediation and Dispute Resolution Accreditation Standards (AMDRAS) and to relevant mediation frameworks, codes and standards in Singapore and Hong Kong.
Book Features
- Provides key information to develop and support dispute resolution practice
- Authoritative authors
- Includes supplementary source documents in useful appendices
- Aligns with mediation standards
- Ensures up-to-date understanding of practice skills and techniques
- Reliable content
- Practical and complete resource
- Supports accreditation process
This event will be recorded.
About the Author
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Professor Laurence Boulle
- Laurence practised law for five years before becoming an academic, having held positions at four Australian law schools and taught in New Zealand, the Pacific, Africa, and Europe.
- He established the DRC at Bond University last century and is Principal of Independent Mediation Services Ltd and an Associate of Co-Solve.
- Laurence has published extensively in mediation, dispute resolution and globalisation, here and abroad.
- He is co-author of current texts, Australian Dispute Resolution, Mediation in Australia and Mediation Skills and Techniques, all published by LexisNexis, Sydney.
- He has chaired NADRAC, the MSB and NMC Ltd.
- Laurence practices as a dispute resolution practitioner and consultant and enjoys mediation training the most.
- Laurence has mediated for many years in community, native title, family, compensation, workplace and work injury disputes.
- He has published widely and is known globally as a thought leader in dispute resolution.