International Student Support
Southern Cross Global has a dedicated team committed to helping international students from application to acceptance and throughout their studies.
The team is committed to assisting international students and has been recognised for their outstanding support in the International Student Barometer (ISB).
Our dedicated team will assist you with the following:
- pre-arrival information
- settling into life in Australia and studying at Southern Cross University
- international orientation and induction program
- student visa and health insurance advice
- applying for a leave of absence
- intervention strategy to help students meet satisfactory course progression
- referral to relevant support service at Southern Cross University
- general welfare and challenges that may affect your study
With you every step of the way
No student is an island. No matter the extra help you need – we’ve got you covered.
International Student Support
T: 1800 SC HELP / 1800 72 4357
E: ioadviser-gc@scu.edu.au
Monday - Friday: 9.00 am to 5.00 pm
Building A
Street Address:
Southern Cross Drive
Bilinga QLD 4225
(Access via Terminal Drive, Gold Coast Airport)
Postal address:
Locked Mail Bag 4
Coolangatta QLD 4225
T: 1800 SC HELP / 1800 72 4357
E: ioadviser-lis@scu.edu.au
Monday - Friday: 9.00 am to 5.00 pm
Learning Centre
Street Address:
Military Road
East Lismore NSW 2480
Postal address:
PO Box 157
Lismore NSW 2480
T: 1800 SC HELP / 1800 72 4357
E: ioadviser-coffs@scu.edu.au
Monday - Friday: 9.00 am to 4.00 pm
Room MG07
Street Address:
Hogbin Drive
Coffs Harbour NSW 2450
Postal address:
Same as street address
Sydney
T: (02) 8249 3200
E: thssupport@scu.edu.au
Street Address:
60 Phillip Street
Sydney NSW 2000
Australia
Postal Address:
Same as street address
Melbourne
T: (03) 9601 3400
E: thssupport@scu.edu.au
Street Address:
Level 3, 399 Lonsdale Street
Melbourne VIC 3000
Australia
Postal Address:
Same as street address
Brisbane
T: (02) 8249 3200
E: thssupport@scu.edu.au
Street Address:
Level 13, 127 Creek Street
Brisbane 4000 QLD
Postal Address:
Same as street address
T: 1800 422 226
E: sydstudentsupport@scu.edu.au
Street Address:
Level 2, 84-86 Mary Street
Surry Hills NSW 2010
Australia
Postal Address:
Same as street address
T: 1800 422 226
E: melbstudentsupport@scu.edu.au
Street Address:
108 Lonsdale St
Melbourne VIC 3000
Australia
Postal Address:
Same as street address
T: +61 2 8599 1820 or 1800 422 226 (from Australia)
Street Address:
Ground Floor
297 Hay Street
East Perth WA 6004
Australia
Postal Address:
Same as street address
T: (07) 5581 8625
E: Internationalsupport.goldcoast@tafe.qld.edu.au
Street Address:
Level 2, Customer Service
198 Foxwell Road
Coomera, Qld, 4209
Postal address:
Tafe Coomera Campus
Level 2, Customer Service
198 Foxwell Road
Coomera, Qld, 4209
Information and support
International students who are under the age of 18 will be provided with clear, appropriate information before arrival, during orientation and throughout their studies to ensure you are informed about your academic progress, support services available to you, and ways to keep yourself safe and manage an emergency.
If you are not accompanied by a parent or guardian:
- Your accommodation will be arranged for you with SCU’s approved accommodation provider, Homestay, and you must stay at this address until at least your 18th birthday.
- You will have a student advisor appointed to meet with you every fortnight to manage your welfare and wellbeing until your 18th birthday. They will also assist you to access appropriate learning or personal support services if required.
24/7 Mental Health Support
Contact the SCU 24/7 Mental Health Support Line:
Phone: 1300 782 676
SMS: 0488 884 143 (for text chat)