Frequently Asked Questions (FAQs)

New clients can access our services by completing our client registration process using the ARL new client form.

Once you have completed the new client form you can submit samples, request quotes and engage in services provided by ARL.

Yes, you need to be registered as a client before we can analyse your samples. Registration ensures we have your contact details, billing information, and any required account setup completed so your samples can be processed without delay.

If you require account registration please complete our new client form here

Our opening hours are 9am to 5pm weekdays. During these hours, you can deliver samples, and access support by contacting our team.

We do not operate on Local, State or National public holidays.

Visitors are welcome by prior appointment only.

We offer a standard turnaround time of 10 working days for the majority of analysis or a priority turnaround time of 5 working days which attracts a 100% surcharge.

If, after sending in your samples, you require your due date to be brought forward, please contact us via email at arl@scu.edu.au

Please see the below list of ARL's suggested turnaround times.

If your results are delayed, please contact us so we can check the status of your analysis. Delays can occur for technical, logistical, or sample‑related reasons, and we will update you as soon as possible.

If you have requested an expedited turnaround and we do not provide results within 5 working days, you will not be charged the 100% surcharge.

Once samples arrive and are logged into our system, we issue a sample receipt notification via email.

If you have not received a notification via email, you can confirm whether we have received your sample at the laboratory by contacting our accessions team with your details and submission information. 

The cost depends on the type of analysis you request. Our client services team can help you choose the most suitable tests for your needs before you submit your samples. To obtain current pricing please email arl@scu.edu.au

Essential oil samples should be sent in tightly sealed, leak‑proof containers to prevent spills or contamination. Please label each container clearly and include your submission form inside the package.

The required sample quantity depends on the analysis you need. Below is a guideline for sample volume.

• For essential oil analyses, we require a minimum of 10ml, the preferred amount is 20ml per sample.
• For herbal authentication we require 10g of powdered extract or around 20 tablets/capsules. For raw materials, please send a representative sample of the whole plant – where possible, include leaf, stem, flower, seed, or a whole plant.
• For quantitative assays we require a minimum of 10g or 20 capsules/tablets.

Please ensure you contact us prior to sending your samples to check our requirements if you are unsure.

Overseas samples must meet Australian import and biosecurity requirements before they can be accepted. This may include completing a declaration, providing safety documentation, and ensuring your samples are packaged according to international shipping rules.

You can send samples within Australia using any reliable postal or courier service.

Samples must be submitted with the most suitable Sample submission forms. Please package your samples securely to ensure they arrive in acceptable condition to the laboratory.

Our delivery address is:

Analytical Research Laboratory (ARL)
Southern Cross University (SCU)
Level 3, T Block
PO Box 157
East Lismore NSW 2480
Australia

In sending samples to ARL, you acknowledge that you have read our privacy notification on our website at Contact us.