Helping someone through a crisis
The Check-in App
The Check-in App was designed to take the fear out of having a conversion with a friend who might be struggling.
MoodMission is a free app aimed at improving wellbeing by helping users learn better ways of coping with low moods and anxious feelings.
Apple and the Apple logo are trademarks of AppleInc. registered in the US and other countries. App Store is a service mark of Apple Inc. registered in the US and other countries.
Google Play and the Google Play logo are trademarks of Google Inc.
If you are concerned about someone you know:
- Spend time with them
- Listen carefully
- Encourage them to talk about their feelings
- Be willing to say nothing and just be there
- Give them space and some private time
- Do your best to ensure they are safe
- Understand that they will have their own pace of coping and healing
- Don't take their anger or other feelings personally
What to say
- Tell them you are sorry that this event happened and you want to understand and help them
- Reassure them that their reactions are normal in the circumstances
- Remember that this is about their feelings, not yours
- Don't assume one gender will handle things better than the other
- Don't tell them you know how they feel
- Don't impose your explanation or judgement of the situation
- Don't tell them they are lucky it wasn't worse
- Offer moral support if they have to attend any meetings or court hearings
- If their symptoms are severe or long-lasting, you might suggest that they see a doctor or a counsellor
- Offer to help with practical tasks like cleaning, cooking, minding children or pets
- Trust your instincts if you sense they might be a harm to themself or others and make sure you connect with someone who can help
- You might need counselling yourself to help you deal with the reactions of a loved one in a crisis situation