Information for students

Updated 6 April, 2020

These FAQs will be updated as new information comes to hand and we will support our students and staff, in Australia and overseas as this situation unfolds. If you need to contact the University because your situation is affected by the COVID-19 outbreak please use this dedicated email:

We are here to support you every step of the way, for your wellbeing and academically, with extra study support, counsellingaccess and inclusion support or chaplaincy. Workshops, counselling, access and inclusion and chaplaincy are available as online services during this period.

Small interest-free student loans may be available to you if you are experiencing hardship. Also see the Moneysmart website for information on Government financial assistance. 

 Campus facilities

Our University remains open, and our campuses are available for you to access.
See details and maps on dedicated student study spaces.

The University Libraries are delivering their services online. Although the libraries are closed to physical patrons, students are encouraged to continue to use all of the deep online resources available. 
Visit our Virtual Library Services page for more information. 

Student Help Desks/Students Hubs have transitioned to virtual modeApplications, enrolment details, chat functions and all other student enquiry services are available online or via phone. 
All phone, text, chat and email queries will be responded to either in real time or via normal queues.

Closure of Queensland Border - The Queensland-NSW border is closed, including the M1 motorway. Rail services are suspended. In addition, all air travellers to Queensland are required to self-isolate upon arrival for 14 days.

See the Vice Chancellor's message updates (sent to all students and staff).

Transition to Online Learning FAQs

In response to the spread of COVID-19, Southern Cross University has transitioned all teaching online as of 23 March 2020 and for the remainder of Session 1.

Below is information in relation to Southern Cross University’s delivery tools for online learning. Please note that you will receive specific advice via MySCU from your faculty regarding how your classes are delivered. It is important that you check your Learning Sites on MySCU regularly for subject updates.

COVID-19 FAQs for students

Below is a list of commonly asked questions specific to students and their concerns over COVID-19 and how it may impact on their studies.


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