Contact information, locations and addresses
Virtual Client Service Support
To ensure the health and safety of the Southern Cross University community, our physical Client Service counters are closed until further notice.
Although we are not present physically, Student Administration staff are still ready and available to help you via a variety of channels.
Helpful Links
Enrolling and Course Progressions
Student Administration Information
Live Chat
Use the live Click to Chat service at the bottom of this page to get help from Client Service staff.
Contact Us
Email: enquiry@scu.edu.au
Phone: 1800 005 687
Student advice and guidance from Client Services. (1:24)
We all know that as a student time is precious.
At Southern Cross University we want you to make the most of your time and have the advice and guidance you need.
Client services is the gateway to all university services we look after things like student ID cards, managing
your enrolment, class registrations and unit selection.
We can also refer you on to other services. The SCU website has a wealth of information that can assist you to understand how to get the most out of your studies. The student administration page is the best place to look when you need help in these areas.
So if you need help remember Client Services is here for you.
Call 1800 005 687 to speak to a student adviser or email us at enquiry at SCU edu dot au you can also contact us on web chat which you can find at the bottom of the
page on the SCU website.
You can also pop into the shared services hubs at Coffs Harbor and the Gold Coast or head to the Student Centre at the Lismore campus for
face-to-face advice.
We hope you have a wonderful time studying at Southern Cross University.
University Switchboard
Phone: 1800 111 890 (connects to the University switchboard who can then connect you to anywhere in the University)
Calling from outside Australia
Phone: +61 2 6620 3666
Coffs Harbour
Shared Services Hub
Southern Cross University
Hogbin Drive
Coffs Harbour NSW 2450
Fax: +61 2 6659 3051
Email: chsharedservices@scu.edu.au
Gold Coast
Shared Services Hub
Southern Cross University
Locked Bag 4
Coolangatta QLD 4225
Fax: +61 7 5589 3700
Email: gcsharedservices@scu.edu.au
Lismore
Student Services
Southern Cross University
PO Box 157
Lismore NSW 2480
Fax: +61 2 6622 4341
Email: enquiry@scu.edu.au
The Hotel School Sydney and Melbourne
Melbourne campus
Level 3/399 Lonsdale Street
Melbourne 3000 VIC
Phone: +61 3 9601 3400
Email: thssupport@scu.edu.au
National Marine Science Centre
2 Bay Drive
Coffs Harbour 2450 NSW
Phone: +61 2 6659 8100
Email: nmsc@scu.edu.au
The Hotel School Sydney and Melbourne
Melbourne campus
Level 3/399 Lonsdale Street
Melbourne 3000 VIC
Phone: +61 3 9601 3400
Email: thssupport@scu.edu.au
National Marine Science Centre
2 Bay Drive
Coffs Harbour 2450 NSW
Phone: +61 2 6659 8100
Email: nmsc@scu.edu.au