After hours and crisis support
24/7 Mental Health Support Line
As an enrolled SCU student, you can access our 24/7 Mental Health Support Line on 1300 782 676
It is confidential, free and available when you need it 24 hours a day, 7 days a week.
The service is via phone or SMS, and will link you to a mental health support worker.
The mental health support responders do not offer ongoing therapy, but can assist with the immediate situation and provide appropriate referral if necessary.
The 24/7 Mental Health Support Line can help you:
- Find immediate relief from emotional distress
- Explore your coping strategies for current problems or during a crisis
- Open pathways to find longer-term solutions
- Help you work out the next steps to take
- Manage safety concerns
- Seek advice if you are concerned for someone else
The 24/7 Mental Health Support Line is available 24 hours per day, 7 days per week.
This service offers short term help to manage current problems that might be overwhelming your capacity to cope, impacting on your mental health or your sense of safety. It can also provide support and advice if you are concerned about someone else.
Use this service if you need support:
- for yourself (e.g., stressed, distressed, feeling helpless, overwhelmed, fragile)
- if you are supporting someone else who is emotionally distressed.
All calls and SMS communication with the SCU 24/7 Mental Health Support Line are confidential.
The mental health professionals who respond to your call are engaged by SCU via a third party provider. These professionals will log and record all enquiries for information and support purposes. Call and SMS records are shared only with the SCU Counselling Service. The Counselling Service may contact you in relation to your call if requested by you or the mental health professional.
No information will be shared outside of the Counselling Service service without your permission.
However, in certain circumstances, your information may be released to a third party if the mental health professional makes a judgment that you or another person is at risk of harm, or where required by law.
All information will be managed in accordance with Australian Privacy laws. For further information please see the SCU Privacy Management Plan.
We welcome your feedback. Please send any compliments, complaints or comments via email to Counselling Services.
A free interpreting service is available for people who do not speak English well. This service is called Translating and Interpreting Service (TIS).
TIS interpreting can be used with selected organisations, including the SCU 24/7 Mental Health Support Line.
To access this service:
- Call TIS National on 131 450.
- An automated prompt will ask you which language you need. Please state the language that you require.
- When you are connected to a TIS National operator, say the language you need again.
- Stay on the line while the operator finds an available interpreter for you.
Information required
The operator will connect you with an interpreter in the language you asked for. You will be asked to provide:
- your name and student number
- the name of the organisation you need to contact: SCU 24/7 Mental Health Support Line
- the phone number of the organisation you need to contact: 1300 782 676
Stay on the line while the operator connects you and the interpreter through to the organisation.
After Hours and Crisis Support
Please call 000 (emergency services) if you or another person is at immediate risk of harm. If you are on campus, please contact Campus Security: 1800SCHELP (1800 724357).
Student Services Amenity Fee
The 24/7 Mental Health Support Line is funded by your SSAF.