Counselling opening hours, appointments and cancellations
Please be advised appointments with this service will now be delivered online and/or over the phone we kindly ask all students requiring support or an appointment with this service or have an inquiry to please phone or email using the contact details provided in the webpage. We advise that the service is still in operation and staff remain available to effectively meet student needs and inquiries.
Bookings and Enquiries
Lismore and Gold Coast: (02) 6626 9300
Coffs Harbour: (02) 6659 3263 (if no answer, please send an email)
Email: counselling@scu.edu.au
After-hours Crisis Counselling:
Phone: 1300 782 676
SMS: 0488 884 143 (for text chat)
Appointments on-campus, on the phone or via Zoom can be made by contacting reception:
Coffs Harbour
Where: Level 2 F Block
Days: Mon–Fri, 8.30am–4.00pm
Phone: 02 6659 3263
Lismore
Where: Level 2, Z Block
Days: Mon–Fri, 9am to 5pm
Phone: 02 6626 9300
Gold Coast
Where: SCU Health Clinic B Block
Days: Mon–Fri, 9am–5pm
Phone: 02 6626 9300
Hotel School Sydney
Where: Ground Floor Hotel School
Days: Mon and Weds 9am–5pm
Phone: 02 8249 3227
Hotel School Melbourne
Where: Third Floor Hotel School
Days: Tues and Weds 10:00am–3:00pm
Phone: 03 9601 3400
Out-of-Hours Crisis Line
Where: Australia wide
Days: Mon–Fri, 5pm–9am, Weekends 24hrs
Phone: 1300 782 676
Text Crisis Line: 0488 884 143
Cancellations
If you can’t make a scheduled appointment please contact to reschedule or cancel ASAP as the counselling service is often in high demand and that appointment can be offered to another student on the waiting list.
Urgent counselling
The university counselling and psychological support service is an appointment-based service that experiences significant demand. Students or staff who require urgent counselling support please inform reception staff when contacting. The service will endeavour to provide timely and appropriate assistance (with resources available) and this may include referral to an external crisis response service.
If you are feeling suicidal, experiencing a crisis or in need of immediate help, contact these 24/7 services for help immediately or go to your closest local hospital:
| Service | Phone |
|---|---|
| Ambulance / Police / Fire | 000 |
| Lifeline | 131 114 |
| Suicide Call Back Service | 1300 659 467 |
| Kids Help Line | 1800 55 1800 |
| NSW: Mental Health Access Line | 1800 011 511 |
| QLD: Mental Health Access Line | 1300 642 255 |