Counselling opening hours, appointments and cancellations

Appointments on-campus, on the phone or via Zoom can be made by contacting reception:

Coffs Harbour

Where: F Block
Days: Mon–Fri, 8.30am–4.00pm
Phone: 02 6659 3263

Gold Coast

Where: SCU Health Clinic B Block
Days: Mon–Fri, 9am–5pm
Phone: 07 5589 3252

Lismore

Where: SCU Health Clinic P Block
Days: Mon–Fri, 9am to 5pm
Phone: 02 6626 9131

Hotel School Sydney

Where: Ground Floor Hotel School
Days: Mon and Weds 9am–5pm
Phone: 02 8249 3227

Hotel School Melbourne

Where: Third Floor Hotel School
Days: Tues and Weds 10:00am–3:00pm
Phone: 03 9601 3400

Out-of-Hours Crisis Line

Where: Australia wide
Days: Mon–Fri, 5pm–9am, Weekends 24hrs
Phone: 1300 782 676
Text Crisis Line: 0488 884 143

Cancellations

If you can’t make a scheduled appointment please contact to reschedule or cancel ASAP as the counselling service is often in high demand and that appointment can be offered to another student on the waiting list.

Urgent counselling

The university counselling and psychological support service is an appointment-based service that experiences significant demand. Students or staff who require urgent counselling support please inform reception staff when contacting.  The service will endeavour to provide timely and appropriate assistance (with resources available) and this may include referral to an external crisis response service.

If you are feeling suicidal, experiencing a crisis or in need of immediate help, contact these 24/7 services for help immediately or go to your closest local hospital:

ServicePhone
Ambulance / Police / Fire 000
Lifeline   131 114
Suicide Call Back Service 1300 659 467
Kids Help Line 1800 55 1800
NSW: Mental Health Access Line 1800 011 511
QLD: Mental Health Access Line 1300 642 255

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