Appointments

Appointments are booked online through UniHub

New students
If you are new to the Counselling Service, you will be prompted to complete an Intake Consent Form and screening assessment. The screening assessment helps your counsellor understand your current circumstances and support needs.

Once these steps are completed, you will be able to book an Intake Appointment.

Returning students
If you have previously accessed the Counselling Service, you can book a Follow-Up Appointment online. Please ensure you select Follow Up Appointment when making your booking.

Need help with booking?
If you are unable to find a suitable appointment time, would like to see a particular counsellor, or need help with your booking, please contact the Counselling Support Team:

• Phone: 1800 72 4357 (Option 3)
• Email: counselling@scu.edu.au

Interpreter Services
If you require an interpreter, please email the Counselling Support Team with your full name and appointment details so arrangements can be made prior to your appointment.

What we provide
Students can access up to seven counselling sessions per year. Appointments are one hour in duration and are guided by a strengths-based, outcome-focused approach.

Counselling appointments are available by booking only. During periods of high demand, a waitlist may apply. Students can request to be added to a cancellation list if they wish to be seen sooner.

Health certificates
If you require a health certificate or endorsement to support academic adjustments, such as special consideration applications, you will need to demonstrate ongoing engagement with the Counselling Service. Health certificates and endorsements are generally not provided following a single appointment.

What we don't provide
Our Counselling Service focuses on supporting immediate needs and does not operate a clinical practice.

Our team do not provide mental health diagnoses, psychological testing or psychological reports for visa applications, motor vehicle accidents, victims compensation, workers compensation claims, or other medico-legal requests.

Your privacy and confidentiality is very important to us. Our counselling staff are either psychologists registered with AHPRA, counsellors eligible for registration with PACFA or ACA, or Social Workers eligible for registration with the AASW.  Registration requires that staff adhere to the professional codes of conduct for these Associations.

Privacy refers to the way personal information such as your address and contact details are handled and stored, and what types of information we are allowed to ask for in order to be able to help you.

All SCU Counsellors and Counselling Service support staff maintain the highest standards, adhering to:

• Southern Cross University Privacy Management Plan
• Australian Privacy Principles
• Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act)
• Health Records and Information Protection Act 2002 (NSW)(HRIP Act)
• Privacy Act 1998 (Cth)

Confidentiality refers to information you may share during counselling. Our counsellors will not discuss your personal information or attendance details with anyone outside of the Counselling Service, unless you have given us your permission. The only exceptions are when:

• We have a reasonable belief that there is a risk to your health or safety, or that of another person.
• There is a legal requirement to do so.

Counsellors are required to keep records of each counselling session undertaken. Your counselling information is stored in secure clinical records management software. Only staff within Counselling Support can access your file. 

If you would like more information on how the University complies with its obligations under the NSW Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002 or wish to access or amend information held about you, please refer to the University's Privacy Management Plan or contact the Privacy Officer by emailing privacy@scu.edu.au