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Course summary

Love travel, people and the thought of a career that can take you all around the world? Whether you are already working in the hotel sector or looking to make a career change, this course will develop your skills and enhance your career prospects in a dynamic, global industry.

Delivered at the Hotel School, our unique partnership with Mulpha Australia, this course covers theory and practices within the industry, finance, management and communication, as well as food, beverage and accommodation operations.

Southern Cross has been rated No.1 in Australia in the Good Universities Guide 2019 for the overall experience we offer in tourism and hospitality education.

Graduates enjoy excellent employment prospects - 86% of our tourism and hospitality graduates are employed shortly after graduation (QILT 2018). This course is also a pathway to further Bachelor-level studies in tourism, hospitality, hotel or convention and event management.

All applicants for The Hotel School are selected on their individual merit. While recent academic performance or professional experience is used as an indicator of ability to undertake studies at a tertiary level, applicants will also be invited to an interview as part of the final application process.



Brisbane - The Hotel School1, 2, 3
Melbourne - The Hotel School1, 2, 3
Sydney - The Hotel School1, 2, 3
Online2, 3


Brisbane - The Hotel School1, 2, 3
Melbourne - The Hotel School1, 2, 3
Sydney - The Hotel School1, 2, 3
Online2, 3

Students complete all core units. These include:

  • Language and learning in your discipline
  • Quantitative methods with economics
  • Communication in organisations
  • Accounting and finance for business
  • Food and beverage operations
  • Tourism theories and practices
  • Hospitality services management
  • Accommodation operations.

Course Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a course. These outcomes are aligned with the graduate attributes.

Graduate AttributeCourse Learning Outcome
Intellectual rigour

exercise critical judgement and creative thinking to identify problems and contribute to their solutions in relation to hotel operations and management.


demonstrate creative, strategic and critical thinking in relation to hotel operations and management.

Ethical practice

demonstrate an understanding of ethical standards and professionalism in hotel operations and management practices.

Knowledge of a discipline

apply theoretical and technical knowledge and skills within defined contexts in the field of hotel management.

Lifelong learning

demonstrate responsibility and accountability for independent learning, reflection, and information literacy skills in hotel management.

Communication and social skills

communicate information, concepts and solutions, individually and/or in a team, clearly and effectively.

Cultural competence

demonstrate sensitivity and respect for cultural diversity in a range of hotel operations across the hospitality industry.

Assessment tasks vary from unit to unit and can include essays, reports, audio or video presentations, class participation, individual and group work, online quizzes, case analyses, and examinations. Assessment items are in accordance with learning outcomes and designed to ensure that all the graduate attributes are assessed throughout the course. The performance criteria, grading standards and due dates for assessment tasks are included in each Unit Information Guide. Students receive timely feedback on their assessment submissions.

On-campus students experience a variety of teaching approaches including lectures, tutorials, online activities, practical workplace experience and video-linked or podcast virtual classes. The method of teaching may vary from unit to unit.

This is a pathway course to the Bachelor of Business in Hotel Management, Bachelor of Business in Tourism and Hospitality Management and the Bachelor of Business in Convention and Event Management. Diploma graduates receive up to eight units of credit towards these Bachelor degrees.

Graduates are also well suited to entry-level supervisory positions in the hotel, leisure, tourism and hospitality sectors.


The information on this page may be subject to change over time. Please check this web page again before acting and see our disclaimer

From the 1st of June, 2017, the term 'Distance Education' has been replaced with 'Online'